Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and Klarna, including PayPal's interest-free instalments. All transactions are encrypted and secure.

When will I receive my order?

We dispatch within 24 working hours after confirmation. You'll receive tracking details and a reference number by email; delivery timing then depends on your chosen courier.

How much does delivery cost?

Home delivery and collection-point delivery start from £2.99, and next-day delivery is £9.99. Exact postage is shown at checkout. Free delivery applies from £20 for recurring orders and from £55 for first orders.

Which countries do you ship to?

We deliver across the UK. For other destinations, email [email protected] to check options.

How does the subscription work?

Subscribe to receive your favourite products automatically at your chosen frequency, with a discount on each delivery. You can swap items, adjust frequency, pause or cancel anytime from your account (outside minimum commitment periods).

Are your products vegan?

All capsules use plant-based ingredients and are 100% vegan. Whey protein is dairy-derived and therefore not vegan. Check individual product pages for dietary suitability.

Do your products contain additives?

We keep additives to a minimum and, when necessary, use only natural ones — prioritising pure, effective ingredients.

How should I store my supplements?

Keep them cool and dry, away from direct sunlight, seal containers after use and store out of children's reach.

What's the recommended dosage?

Dosage varies by product — always check the label for specific guidance. Our team can also advise on proper use.

How do I track my order?

You'll receive an email with a tracking number on dispatch, letting you follow your parcel in real time on the courier's website.

Can I modify or cancel my order?

We dispatch quickly (within 24 hours), but if you act fast we may be able to adjust or cancel. Email [email protected] immediately and we'll do our best to help.

How do I return an order?

Email [email protected] with your order number; we'll provide a return label, you send the item back, and we refund after inspection. Products must be in their original packaging and undamaged. See our returns policy for details.

My parcel shows as delivered but I haven't received it?

First check with neighbours or your collection point. If there's still no sign after 48 hours, contact [email protected] with your order number so we can investigate with the courier.

Are there any precautions?

Supplements don't replace a balanced diet. If you are pregnant, breastfeeding, taking medication or have a health condition, consult a healthcare professional first. Always follow the recommended doses and keep products away from children.

How long before I see results?

This varies by product and individual. Some effects appear quickly; others need several weeks of regular use. For best results, follow the dosage consistently.