Returns & Refund Policy

Your satisfaction matters to us. We stand behind every product we sell — here’s exactly how our policy works.

90-Day Return Window

Money-Back Guarantee

Fast & Friendly Support

Our Commitment to You

We want you to feel confident trying Nutriforce. If something goes wrong with your order — a damaged item, a shipping issue, or a product that doesn’t meet your expectations — we’ll make it right. Our return window is 90 days from the date of delivery.

How It Works

Our policy is designed to protect both our customers and the integrity of our products. Here’s what’s covered depending on your order history:

First Order

Delivery Protection

Damaged or defective product on arrival
Wrong item shipped
Order lost or never delivered
Packaging compromised (seal broken, tampered)

Returning Customers

Full Money-Back Guarantee

Everything covered under first-order policy
Not satisfied with results? Full refund
Changed your mind? No problem
No questions asked — we trust our customers

Why the difference? As a supplement company, we take quality seriously. Once you’ve experienced our products firsthand, we’re happy to offer a no-questions-asked guarantee on every future order — because we know you’ll trust what you’re getting.

Return Eligibility

To be eligible for a return, please ensure the following:

General conditions

Your return request must be submitted within 90 days of delivery. Please include your order number and a brief description of the issue. Products should be returned in their original packaging whenever possible.

Opened products

We accept returns on opened products — we understand you need to try a supplement to know if it’s right for you. For first orders, the product must show a delivery-related issue (damage, wrong item, etc.). For returning customers, opened products are accepted for any reason.

Non-returnable items

For health and safety reasons, we cannot accept returns on free samples, promotional items, or products purchased through third-party retailers. Gift cards are non-refundable.

How to Start a Return

Contact our support team

Email us at [email protected] with your order number and reason for return. We’ll respond within 24 hours on business days.

Receive your return instructions

We’ll confirm your eligibility and send you a return shipping address along with any specific instructions for your case.

Ship the product back

Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Get your refund

Once we receive and inspect the return, we’ll process your refund within 5–7 business days. The refund will be credited to your original payment method.

Exchanges

If you received a damaged or defective item, we’ll send you a replacement at no extra cost — no need to return the original product first. Just email us at [email protected] with a photo of the issue, and we’ll ship the replacement right away.

For all other exchanges, please initiate a return and place a new order for the desired product.

Frequently Asked Questions

How long do I have to request a return?

You have 90 days from the date of delivery to submit a return request. After 90 days, we unfortunately cannot offer a refund or exchange.

I’m a first-time customer and I don’t like the product. Can I get a refund?

For first orders, our policy covers delivery-related issues such as damaged products, wrong items, or lost shipments. If your product arrived in perfect condition, we encourage you to complete the recommended usage period — most of our supplements show results over consistent use. On your next order, you’ll be fully covered by our no-questions-asked money-back guarantee.

Do I need to return the product to get a refund?

In most cases, yes. However, for damaged items, we may issue a refund or send a replacement without requiring a return — just send us a photo. Our support team will guide you through the process.

Who pays for return shipping?

If the return is due to our error (wrong item, damage during shipping), we’ll cover the return shipping cost. For all other returns, the customer is responsible for return shipping.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the credit to appear on your statement.

Can I return a product I bought on sale?

Yes, sale items follow the same return policy as regular-priced items. Your refund will be based on the price you actually paid.

Need Help?

Our support team is here for you, Monday through Friday.

*These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.